🚨 IT Support Specialist | Up to $6,000 | 12-Month Contract #HMSRR

🚨 IT Support Specialist | Up to $6,000 | 12-Month Contract 💻 📍 Location: Tuas 📄 Contract: 12 Months 💰 Salary: Up to $5,000/month 🎁 Completion Bonus: 1 Month 🏖️ Annual Leave: 14 Days 🏥 Medical Leave: 14 Days 💊 Medical Claims: $360/year 🌟 What You'll Be Doing Join an international engineering environment as an IT Support Specialist , providing Level 2 technical support across workplace technology, end-user computing, systems access and AV infrastructure. 🛠️ Incident Management • Manage and resolve Level 2 incident tickets escalated from the Service Desk • Perform diagnosis, troubleshooting, root cause analysis and resolution within agreed SLAs • Escalate complex technical issues to global support teams when required • Provide timely updates to users and stakeholders throughout the incident lifecycle • Document troubleshooting steps, resolutions and workarounds accurately 📋 Service Request Fulfilment • Review, prioritise and process IT service requests • Maintain accurate ticket status, action logs and resolution details • Communicate request progress and completion status to end users 💻 Workplace & Endpoint Support • Provide technical support for desktops, laptops, printers, mobile devices and peripherals • Troubleshoot operating system, application, hardware and connectivity issues • Support device deployment, replacement and technology refresh initiatives • Minimise workplace disruption through timely technical troubleshooting 👤 User Account Administration • Create, modify and remove external user accounts • Manage access permissions, distribution lists, shared mailboxes and security groups • Administer software access and permissions • Assign, modify and remove SAP roles and authorisations based on approved requests 🚀 IT Onboarding & Offboarding • Configure and deploy laptops, mobile devices and peripherals for new hires • Set up required user accounts, software and system access • Conduct IT induction sessions where required • Recover, sanitise and decommission IT assets for departing employees 📦 IT Asset Management • Maintain accurate IT asset and peripheral inventory records • Track asset allocation, transfers, returns and disposals • Ensure asset information is accurately maintained in asset management systems 🎥 Audio Visual Support • Set up and test AV equipment for meetings, town halls and business-critical events • Support video conferencing systems, displays, microphones, speakers and presentation equipment • Provide on-site technical support during important meetings and events • Troubleshoot AV issues and minimise meeting disruptions • Coordinate with AV vendors for repairs, installations and incident resolution • Coordinate preventive maintenance to ensure meeting room technology remains operational • Maintain AV documentation, inventory and support records 📈 Continuous Service Improvement • Identify recurring IT issues and recommend process improvements or automation opportunities • Support IT projects and operational initiatives • Contribute ideas to improve end-user experience and overall IT service quality 🌟 Why Consider This Role? ✔ Up to $6,000/month ✔ 12-month contract ✔ 1-month completion bonus ✔ 14 days annual leave + 14 days medical leave ✔ $360 annual medical claims ✔ Broad Level 2 IT support exposure ✔ Hands-on exposure across endpoint, access management, SAP, asset management and AV systems ✔ Opportunity to work in a global technology environment 📩 Interested candidates, please send your updated CV to jocelynchan@recruitexpress.com.sg or Telegram @jocelynchan. Jocelyn Chan | Consultant Recruit Express Pte Ltd EA Licence No.: 99C4599 Personnel EA Licence: R1331820