Customer Service Officer (MNC / Warehouse)

Industry: Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Bonus + Overtime) Responsibilities: • Ensure customer orders are processed accurately and in a timely manner. • Submit reports promptly in accordance with established customer schedules. • Investigate root causes of operational incidents and service failures; provide recommendations to Customer Service Managers and Management for improvements. • Liaise closely with customers to resolve order or shipment-related issues and provide regular updates. • Conduct cycle counts as scheduled and maintain proper documentation for audit trail purposes. • Reconcile stock discrepancies and ensure accurate inventory management within the customer’s WMS system. • Complete all billing activities promptly and accurately, supported by the necessary documentation. • Collate and compute monthly KPI reports, ensuring consistency and reliability. • Achieve and maintain KPI targets, while proactively suggesting improvements when necessary. Requirements: • Customer Service Orientated and team player • Product and System knowledge & MS Office Skills Job ID: LRYWW876 All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 6950 9747 EA Licence Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz