Clinical Operations Executive - MEDICAL (GOVT/West) - Training Provided/up to $5k #HAO

Salary: up to $5000 Working Days & Hours: Mon-Fri office hours Location: Queenstown Job Description: • Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues. • Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization. • Track, monitor and make recommendations to achieve excellent customer satisfaction ratings. • Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure: • adequate planning of project phases and bed closures to minimize disruption to inpatient operations, • user requirements are adequately captured in project specifications, • site works are carried out in compliance to hospital standards e.g. infection control, • projects are completed on time and within budget. • Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets. • Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved. • Participate actively in relevant Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers. • Handle customer complaints and follow up with service recovery if necessary. • Review and update policies and procedures as needed. General Duties (20%) • Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc. • Perform any other duties as assigned by Reporting Officer. Job Requirements: Min Degree in any course Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg Ally Audrey Lok Xin Woon Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R21102307 allylok@recruitexpress.com.sg