Customer Service Executive (Hybrid Operations)

Responsibilities: Provide prompt and professional customer support across emails and social media platforms Respond to customer enquiries regarding products, orders, deliveries, exchanges and returns Process customer orders, exchanges, returns and refunds accurately Coordinate with Operations and Retail teams to resolve customer enquiries and order-related issues Monitor customer cases and ensure timely follow-up until resolution Support backend administrative tasks related to customer service operations Support and assist with operational tasks, such as order dispatch, returns and exchanges coordination Maintain accurate customer records and documentation Follow established SOPs and service standards to ensure consistent customer experience Escalate complex customer issues to senior team members where necessary Support ad-hoc customer service and operational duties as assigned Requirements: Minimum 1 year of customer service or administrative experience (fashion or e-commerce experience is an advantage) Excellent written and verbal communication skills (mandatory in English) Good interpersonal and problem-solving skills Detail-oriented with strong interpretation skills Able to multitask and work efficiently in a fast-paced environment Positive attitude, willingness to learn and customer-first mindset Proficient in Microsoft Office and comfortable learning new systems