Call Centre Officer #ESY

• Manage customer interactions across phone,email, and other customer contact channels. • Process bookings and provide accurateinformation on products, services, shipment status, transit times, customsrequirements, and pricing. • Deliver professional and empathetic service toaddress customer enquiries and resolve issues effectively. • Take ownership of customer concerns andcoordinate with internal stakeholders to ensure timely resolution. • Identify customer needs and promote relevant products and value-added solutions where appropriate. • Collaborate closely with Operations and otherdepartments to support service excellence and customer satisfaction. • Capture customer feedback and highlightopportunities to improve processes, systems, and service delivery. • Adhere to customer service standards, processes,and compliance requirements while maintaining a customer-first mindset. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted