Customer Service Executive (Shipments)

Key Responsibilities • Attend to customer enquiries on quotations, shipment arrangements and day-to-day operational matters. • Prepare freight quotations and arrange the activation of import, export and cross-trade shipments. • Coordinate closely with customers, overseas agents and internal teams to facilitate smooth shipment operations. • Handle and verify import and export documentation, ensuring all required paperwork is completed within the required timelines. • Follow up on shipment movements and keep customers updated on the latest status and any changes. • Investigate and resolve customer concerns or operational issues, working with relevant parties on corrective actions where necessary. • Deliver consistent customer service by adhering to established processes, company policies and service standards. • Perform accurate data entry and maintain up-to-date shipment records, reports and documentation. • Support sales and marketing initiatives and other related activities when required. • Carry out other duties and assignments as directed by management. Requirements • Minimum 2 years of relevant experience in freight forwarding, logistics or a similar industry. • Familiarity with import and export procedures and related documentation. • Understanding of air or sea freight operations Interested Applicants, please click Apply Now Chow Zi Qing R2199258 RevUp Proservices Pte Ltd EA.24C2366