Customer Service Manager

• Tuas • Sign on Bonus • AWS + VB + Quarterly Bonus Key Responsibilities • Lead, coach and manage the customer service team to achieve service standards and departmental KPIs. • Oversee daily operations, including customer enquiries, complaints, escalations and service delivery. • Manage key client accounts, contract compliance, service reviews and customer relationships. • Supervise sales lead management, proposal preparation, service documentation and invoicing. • Monitor customer satisfaction, analyse feedback and implement service improvements. • Develop and maintain SOPs, training programmes and efficient customer record management. • Drive process improvements and digital transformation initiatives. • Prepare monthly operational reports and provide performance insights to management. • Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations. Requirements • Minimum Diploma in Business Administration, Management Studies or other related field • Minimum 2 years of Customer Service Supervisory experience We regret to inform you that only shortlisted candidates will be notified. Recruit Lync | 22C1000 Choek Wei Qi Joel | R1877109