Level 2 Production Support Engineer

Job Description: • Strong background in financial services to support and enhance our business-critical applications. • The ideal candidate combines deep technical skills with strong analytical and problem-solving abilities, and is comfortable working in a fast-paced, highly regulated environment. Key Responsibilities: • Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs. • Perform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes. • Monitor application health and performance using tools such as Splunk, AppDynamics, and other enterprise monitoring solutions, proactively identifying, and addressing issues. • Develop and maintain automation scripts (preferably in Python) to streamline support activities, monitoring, and incident resolution. • Write and optimize SQL queries to investigate data-related issues and support application troubleshooting. • Work closely with business and operations teams to understand issues, communicate status, and minimize impact on end users. • Contribute to knowledge base articles, runbooks, and standard operating procedures to improve support efficiency and consistency. • Participate in on-call rotations and support coverage for critical production systems as required. • Continuously learn and adopt new technologies, tools, and best practices to improve the stability and reliability of supported applications. • Collaborate with reporting and analytics teams where needed, leveraging tools such as Tableau, Power BI, or Business Objects for issue analysis and reporting. Requirements: • Minimum of 8 years of hands-on production support experience in the financial domain. • Strong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS). • Proficiency in SQL for troubleshooting and data analysis. • Experience with automation and scripting, preferably using Python. • Proven experience in Level 2 support; exposure to Level 3/ development support is highly desirable. • Experience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms, Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues. • Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders. • Demonstrated willingness and ability to learn and explore new technologies and tools. Nice-to-Have: • Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects. • Prior experience in performance tuning and capacity planning for production systems. • Familiarity with ITIL processes (Incident, Problem, Change Management).