CAFE SUPERVISOR

Job Description We are looking for a Café Supervisor to manage daily outlet operations, lead the team and maintain high standards of service, food quality and hygiene. Key Responsibilities • Oversee daily outlet operations to ensure smooth and efficient service. • Plan staff rosters, assign duties and manage manpower deployment. • Supervise staff performance and provide coaching on service and operational procedures. • Coordinate kitchen and service teams to ensure timely and accurate order fulfilment. • Monitor food quality and ensure compliance with established preparation and presentation standards. • Oversee inventory checks, stock ordering and replenishment to minimise shortages and wastage. • Handle customer feedback and complaints, resolving issues promptly and professionally. • Supervise cashiering, daily sales reconciliation and opening and closing procedures. • Ensure staff comply with food hygiene, workplace safety and cleanliness requirements. • Train and orientate new employees. • Monitor operating expenses and recommend improvements to productivity and service. • Report sales performance, staffing matters and operational issues to management. Requirements • Relevant experience in F&B operations, with supervisory or team-leading experience preferred. • Strong leadership, communication and customer service skills. • Good organisational skills and the ability to manage daily operational priorities. • Knowledge of inventory control, cash handling and food hygiene practices. • Able to work independently and lead a team in a fast-paced environment. • Willing to work shifts, weekends and public holidays.