Guest Services Officer

Job Description • Provide a warm welcome to guests with appropriate introduction. • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. • Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable. • Ensure guest details are well checked and input into the system. • Check all information on registration card and cross check with correspondence for accuracy. • Ensure all guest documents are filled, registered and confirmed by the resort management. Requirements • Strong team mentality, and willingness to be of assistance as required. • Able to work rotating shifts including weekends and public holidays • Must be able to stand for long periods of time.