Sales Supervisor

Manage all Frontline Staff assigned • Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors • Assist Retail Manager / Senior Retail Manager on recruitment needs • Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets • Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions • Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures • Handle rostering and manpower planning Sales Reports and Targets • Prepare all required sales reports and forecasting for assigned terminal • Customer Service • Work closely with Customer Service Team to manage and resolve customer-related feedback Store Management • Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment • Ensure sufficient stocks of products and other requirement items • Work closely with related Departments to review Visual Merchandising and product display • Ensure all Incidents in store are duly reported and handled • Work with Security Team on STEB & LAGS regulations • Any other duties as per assigned KEY REQUIREMENTS & COMPETENCIES • Minimum GCE ‘O’ Level • Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry • Experience in travel retail background preferred • Excellent communication and interpersonal skills with a pleasant personality • Strong customer service mentality, proactive and willing to learn attitude • Dependable Leader with the proven sales records • Bilingual, with the ability to speak third language an added advantage • Able to perform retail operational hours, including weekends and public holidays • Bilingual, with the ability to speak third language an added advantage • Only those with legal rights to work in Singapore can apply