Service Station Supervisor Trainee – Express Operations

Department: Operations Work Location: Service stations across Singapore About the Role S.F. Express Singapore is recruiting a group of Service Station Supervisor Trainees to develop our next team of service station supervisors, with progression targeted during 2027. We are looking for candidates with hands-on experience in delivery, warehousing or similar frontline logistics operations, particularly those who have supervised teams or coordinated daily operations. Through practical training, coaching and station assignments, you will develop the skills to lead frontline employees and oversee station safety, service quality, customer service and operational performance. Appointment as a Service Station Supervisor will depend on training completion, demonstrated capability, performance and available positions. Key Responsibilities • Participate in and coordinate daily station operations, including parcel receiving, sorting, dispatch, delivery and collection activities. • Assist with manpower planning, work schedules, task allocation and coordination of drivers and warehouse employees. • Ensure operational SOPs, safety procedures and parcel-handling standards are followed. • Monitor delivery timeliness, service quality and productivity, and follow up on shipment exceptions and operational issues. • Handle customer inquiries and service concerns, coordinating with Customer Service and other teams to resolve complaints and delivery issues. • Support team briefings, frontline employee training and coaching. • Maintain accurate operational records, prepare reports and use performance data to identify areas for improvement. • Support incident reporting, investigations and corrective actions. • Complete assigned training, practical assessments and improvement projects. • Progressively take on team supervision and station-management responsibilities under guidance. Requirements • Relevant hands-on experience as a delivery driver, warehouse employee or in a similar frontline logistics role. • Previous experience supervising drivers, warehouse employees or other frontline teams is strongly preferred. • Working knowledge of logistics processes, operational SOPs and safety requirements. • Experience in customer service, including handling inquiries, complaints or delivery-related issues. • Good communication, coordination and problem-solving skills, with the ability to allocate tasks and follow through on operational issues. • Comfortable using computers, email and Microsoft Excel for operational records and reporting. • Proficiency in spoken and written English and Mandarin is required to communicate operational instructions, conduct briefings, provide training and review operational communications with English- and Mandarin-speaking drivers and frontline employees. • Ability to communicate in additional languages is an advantage when coordinating with our multilingual frontline teams. • Willingness to participate in hands-on operational work and train or work at different service stations across Singapore. • Able to work the operational roster required for the assigned station, which may include weekends and public holidays. Development Pathway The programme aims to prepare trainees to take responsibility for a service station during 2027. Development and assessment will focus on: • Logistics processes and SOP execution. • Safety and service quality. • Customer service and issue resolution. • Manpower coordination and frontline team supervision. • Operational reporting, productivity and continuous improvement. Progression will be based on individual readiness and performance, together with business needs and position availability. Candidates will be assessed based on relevant experience, skills, ability to perform the role and potential to lead frontline teams.