Assistant Retail Manager

Key Responsibilities Sales focus • Able to manage, drive and achieve KPI(s) • Supervise and motivate team to achieve daily and monthly sales targets. • Analyze the metiers' sales results monthly to share with Director for performance evaluation and action plan • Coordinate and execute sales plans, marketing events and promotion programs with the team Customer Service • Ensure Customer Experience standards are executed in a consistent manner. • Recommend creative ideas to build/develop a strong regular customer base. • Provide coaching to sale staff on soft skills as and when necessary. • Identifies and handles client enquiries and complaints when escalated. Operations • Assist Director to manage and oversee the daily store operations. • Ensures store presentation is consistent with the brand image. • Ensure proper security measures are enforced across processes and store. • Always ensure a high standard of Customer service. Team Leading • Responsible for driving a positive team culture and healthy work environment. • Foster a strong team spirit and always leading in an exemplary manner. • Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics. • Monitors, coaching and assists Supervisors for all new staff onboarding. • Oversee team’s development by providing on-the-job training, product training, soft skills training etc. Other Duties • Provides inputs and assists Director in whatever duty if required. • Perform yearly appraisals for the team reporting to the individual. • Perform any other duties that may be assigned from time to time by Director. Requirements • At least 3 years of relevant experience in IT/ Gaming industry or in similar capacity. • Passion in retail industry with good selling skills. • Likes Gaming and appreciates quality products. • Fluent in Mandrain, other languages are a plus • Must be a good team player, pleasant, service oriented and self motivated. • Strong team building, interpersonal and communication skills. • Strong analytical and problem-solving skill set. • Hands on computer knowledge of MS Office. • Able to work shifts/ weekends and public holidays • Able to travel overseas when required.