Service Advisor

Responsibilities: • Customer Service • Listen and document customer concerns and issues with their vehicle. • Provide clear and concise explanations of recommended services and repairs. Service Consultation and Coordination • Schedule service appointments and manage the service workflow. • Coordinate with technicians to ensure timely and accurate diagnostics and repairs. • Keep customers informed of the status of their vehicle throughout the service process. • Review the service and repairs completed with the customer, ensuring satisfaction. • To act according to the principles of the core processes of After Sales. • Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car. • Provide quotations for repair of customer’s car including body/paint repair jobs. Administration • Process service orders, invoices, and payments. • Maintain detailed records of services performed and parts used. • Communicating with customers for approval to carry out additional repairs on their cars whenever necessary. • Performs any other ad-hoc duties as assigned by the supervisors. Job Requirements: • Relevant experience in Automotive Industry or with automotive technical knowledge will be an advantage. • Obtain at least Class 3 Singapore Driving License. • Proficient in spoken & written English and Mandarin to handle Chinese speaking customers. • Attention to detail and a commitment to delivering high level of customer service. • Knowledge of automotive repair and maintenance. • Flexibility to adapt to changing technologies and industry trends. • Strong organizational, multitasking and communications abilities.