Duty Manager (Passenger Services) | 5/6 days, from $2,400 | Joining Bonus $5000

Join a leading aviation ground handling team and play a key role in managing daily flight operations while delivering smooth, high-quality passenger service. This is a leadership role where you’ll oversee teams, handle airline coordination, and ensure every flight runs efficiently. What You’ll Be Doing • Oversee daily airline flight operations and passenger service areas • Lead and guide frontline staff to deliver excellent customer service • Handle passenger incidents and ensure proper service recovery • Liaise with airlines to resolve operational issues and improve processes • Monitor service standards (SLA, KPI, surveys) and ensure compliance • Prepare and submit daily operational reports • Supervise team performance and ensure SOP adherence Who We’re Looking For • Singaporeans only • NITEC and above • Comfortable working rotating shifts, weekends & public holidays • Able to lead and manage a team effectively • Proven leadership and people management experience, with strong problem-solving abilities and effective communication skills Salary & Others • Basic Salary: $2,400 – $2,950 • Monthly Allowances $700+ • Joining Bonus: $5,000 • Working Hours: 44 hours/week (3 rotating shifts) • Work Schedule: 5 / 6 days per week • Location: Changi Airport Terminals Hey Rocket Pte. Ltd. (EA 21C0816) Angel Chia (R25126511)