1 Year Contract Bank HR Operations & Process Improvement Specialist (Shared Services) #BLM

Jobs Responsibilities • Manage day to day HR Operations and employee enquiries across shared mailboxes, case management platforms and self service channels; ensure requests are resolved within established service standards. • Administer key employee services including Pass renewals, government paid leave claims, employment verification, HR transactions and employee recognition programmes. • Maintain accurate HR records, dashboards, trackers and operational reports while supporting statutory submissions, data quality reviews and HR governance requirements. • Review existing HR workflows and develop process maps, SOPs and operating procedures; identify inefficiencies, control gaps and opportunities to improve employee service delivery. • Gather business requirements and support UAT, implementation and change management activities for HR process, policy, system and digitalisation initiatives. • Partner with HR teams, vendors and internal stakeholders on Operational Excellence projects, including process transformation, automation, governance and preparation of management reporting. Job Requirements • Relevant experience in HR Operations, HR Shared Services, Employee Services or HR process improvement is preferred. • Experience handling employee lifecycle administration or HR governance would be advantageous. • Exposure to process mapping, business requirements gathering, UAT, process improvement or HR transformation projects is preferred. Application Procedures Interested candidates, please email your resume to: Attention: Lynn Mak Ling Ling (CEI No. R1986990) lynnmak@recruitexpress.com.sg Recruit Express Pte Ltd (EA No. 99C4599) We regret that only shortlisted candidates will be notified.