Administrative & Operations Officer

Job Description · Serves as first point-of contact for all incoming/outgoing files from the client · Serves as liaison support for the Mediators · Serves as the medium to triages all calls, files, and mails between clients, mediators, customers & management · Primary administrative contact and provides day-to-day transactional support to the collection system for the team · Import of Daily Assignment & Payment Files from Client · Preparation of Demand Letter · Monthly Billing Invoices Submission · Monitoring of Mediator / Inventory Queue, and maintains a healthy inventory by conducting regular checks · Submission of Status Report & Closure of account to Clients · Ensuring SLA & SOP are met with compliance · Facilitate & Assist in Mediators or Clients request of Account Queries · Other Administrative Task Requirement · Proficient in MSOffice and Excel · Able to multi-tasking · Good communication skills and customer oriented · Shows initiative, responsible, team player, good problem-solving and decision-making skills. Benefits: - · Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave) · Annual Leaves (capped to 20-days) · Compassionate Leave (capped to 3-days) · Marriage Leaves (3-days) · Birthday Leave (1-day) · Examination Leave (1-day) · National Service Leave · Off-In-Lieu to credit if Public Holiday falls on aSaturday. · Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident) · Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions). · Salary increments after successful confirmation based on individual’s performance. · Opportunity of career growth 5-daysworking Nearest MRT:MacPherson Exit B