Skip Trace and Administrative Officer

Job Description · Review the assignment under status TRC-TEAM from mediator daily · Conducts tracings to locate contact details of debtors through search files, media etc. · Updated the new contact found to Collection System in the memo/notes. · Pass the report to Skip Trace Manager to check before sending to Managing Director. · Acting as back up for Skip Trace Manager for submitting the weekly report · Acting as back up for Support Operations Email. · Other ad-hoc duties as assigned by the immediate supervisor. · Monitor centralized email inbox on a daily basis during business hours. · Review and action all incoming and outgoing emails as per process to assign or forward them to the relevant internal teams. · Identify items requiring urgent attention / escalation (e.g. complaints, regulatory matters etc.). · Ensure emails relating to complaints, whistleblowing, data protection, or compliance matters are handled in accordance with company policies. · Maintain proper email records, including tracking, filing, and audit trails where required. · Escalate potential service lapses, complaints, or high-risk issues to management without delay. · Support periodic reviews and reporting on inbox activity, response times, and service quality. · Maintain Service Level Agreement according to process. Key Requirements · Basic administrative or operations experience. · Strong attention to detail and ability to identify sensitive or high-priority matters. · Good written communication skills. · Ability to follow procedures and exercise due diligence. · Familiarity with email systems and basic record-keeping. Benefits: - · Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave) · Annual Leaves (capped to 20-days) · Compassionate Leave (capped to 3-days) · Marriage Leaves (3-days) · Birthday Leave (1-day) · Examination Leave (1-day) · National Service Leave · Off-In-Lieu to credit if Public Holiday falls on aSaturday. · Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident) · Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions). · Salary increments after successful confirmation based on individual’s performance. · Opportunity of career growth 5-daysworking Nearest MRT:MacPherson Exit B