Privacy Support Specialist (12-months contract, Korea Market)

Our client, a leading global technology company, is seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries pertaining to South Korea's Personal Information Protection Act (PIPA). This is a 12-months contract role. Responsibilities • Receive and respond to inbound telephone calls and inquiries from users in South Korea regarding privacy-related matters. • Provide professional and courteous support in Korean while accurately capturing inquiry details, including contact information, nature of complaints, and relevant account identifiers. • Assess, categorize, and triage incoming inquiries based on established guidelines, including privacy requests, account-related concerns, and data subject rights requests. • Complete standardized intake documentation and submit inquiries through internal systems for further review and processing. • Ensure valid privacy-related inquiries are escalated to the appropriate teams within agreed service level agreements (SLAs). • Maintain accurate records of all user interactions in accordance with data handling, privacy, and record-keeping requirements. • Adhere to established Standard Operating Procedures (SOPs) for managing user complaints, privacy requests, and data protection inquiries. • Support compliance activities, including participation in mandatory privacy and regulatory training programs, audits, inspections, and regulatory reviews as required. • Assist with incident notification processes and reporting obligations related to personal information breaches or data protection matters. • Prepare and provide regular reports on inquiry volumes, trends, service performance, and escalation patterns. • Collaborate with internal stakeholders to ensure timely resolution of inquiries and continuous improvement of privacy support processes. Requirements • Proficiency in English and business-level Korean is required to effectively liaise with users and stakeholders in Korea to support cross-border collaboration as part of the role’s responsibilities. • At least 1 year of experience in customer support, privacy operations, compliance, regulatory support, or related administrative functions. • Ability to work during Korean business hours (KST). • Excellent attention to detail and commitment to data accuracy. • Ability to manage sensitive and confidential information with discretion. • Understanding of the Personal Information Protection Act (PIPA) or other privacy and data protection regulations.