Customer Service Officer / Coordinator (PM Shift)

Job Responsibilities: • Manage customers’ orders efficiently. • Assist in the generation of sales order, delivery order, invoice, and credit note. • Monitor and promptly respond to email correspondence and customer inquiries. • Ensure accuracy in receipts, amounts, and records. • Handle all incoming inquiries via phone, fax, email, and walk-ins. • Execute day-to-day sales order processes. • Collaborate with other departments to fulfil customers’ orders. • Provide indoor sales support. • Perform any other ad-hoc duties assigned by Management. Job Requirements: • Minimum 'O' Level or Diploma qualification. • Preferably with at least 2 years of relevant experience. • Excellent communication, interpersonal skills, and customer oriented. • Proactive with a strong ability to prioritize tasks effectively. • Capable of working under pressure and managing multiple tasks. • Familiarity with ERP/NAV system is a plus. • Diligent and dependable with a positive attitude. • Ability to communicate in Mandarin to liaise with Mandarin-speaking clients. Working Hours: • 5.5 days’ work week (Alternate Sunday): 1pm to 9.30pm (Mon to Fri), 7am to 6pm (Alt Sun) Work Location : • 5 Jalan Tepong, Singapore 619325 Why Join Us: • Be part of a company that values and invests in its employees. • Work in a collaborative and inclusive environment. • Have a strong supportive culture that encourages innovation and career growth. • Competitive compensation and benefits package. Attractive Staff Benefits: • Performance Bonus, Medical Benefits, and Staff Purchase, etc.