Part-Time Customer Relations Executive

Company Overview The company is a modern Beauty and Aesthetic Clinic recognised for providing premium treatments and exceptional client experiences. The clinic is built on a foundation of trust, professionalism, and proven results, offering personalised aesthetic solutions that enhance natural beauty. With a commitment to innovation and safety, they empower clients to look and feel their best with confidence. Role Overview We are looking for friendly and customer-focused individuals to support the front desk operations of a professional beauty and aesthetic clinic. As a Customer Relations & Front Desk Associate, you will support the clinic during scheduled shifts or periods requiring additional manpower. This flexible Part-Time / Ad Hoc opportunity is suitable for individuals who enjoy interacting with people and are looking for flexible working arrangements or for supplementary work within a fast-paced, client-facing environment. You will be responsible for welcoming clients, assisting with appointments and enquiries, managing front desk activities, and supporting the clinic team in delivering a smooth and positive customer experience. Key Responsibilities • Deliver a warm, professional, and personalised experience for every client • Manage client consultations, follow-ups, and appointment coordination • Understand clients’ aesthetic goals and guide them through suitable treatment options • Build long-term relationships to encourage repeat visits and loyalty • Support doctors and therapists by ensuring smooth client flow and communication • Handle client inquiries, feedback, and aftercare follow-ups with care and professionalism • Attend to inbound calls from existing customers for appointment bookings, and proactively reach out to existing customers to schedule follow-up or new appointments. • Support the team in handling customer feedback and service requests. • Maintain a clean, organised and welcoming reception area. • Assist with customer records, administrative documentation and other daily operational tasks. • Work closely with the clinic team to ensure smooth day-to-day operations. Requirements • Friendly, approachable and service-oriented personality. • Strong interpersonal and communication skills • Comfortable interacting with customers both in person and through digital platforms such as WhatsApp and social media. • Customer-focused with a willingness to learn and assist others. • Good organisational skills and attention to detail. • Comfortable engaging clients and explaining services clearly • Basic proficiency in Microsoft Office and general administrative tools. • Prior experience in customer service, hospitality, retail, beauty, wellness, healthcare or aesthetic clinics is advantageous. • Interest in beauty, aesthetics, wellness and self-care is an advantage. • Able to work flexible shifts, especially on weekends and public holidays where required. Working Arrangement • Part-time / Ad-hoc employment arrangement. (Likely evening shifts or on weekends &/or PH) • Flexible shifts based on operational and manpower requirements. • Suitable for individuals looking for flexible working hours or supplementary work. • Availability during weekends and peak periods is preferable. Benefits • Attractive hourly / part-time remuneration. • Performance incentives where applicable. • Flexible working arrangement based on available shifts. • Exposure to the beauty and aesthetics industry. • Supportive and positive working environment. • Opportunities for longer-term or full-time progression may be available based on performance and business requirements. Shift Schedule & Salary • Evening Shift: 4pm - 9pm • Weekend: 10am - 6pm (inclusive of lunch break) • PH: dependant on operational and business needs • Salary: $12 to $15 per hour This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA. Only shortlisted candidates will be contacted.