Operations Support Engineer (GovTech’s Optical CMS)

Role Purpose Responsible for hands-on website maintenance, enhancement implementation and production support services. Key Responsibilities Website Maintenance & Enhancement • Perform day-to-day website maintenance activities. • Execute content updates and minor enhancements. • Implement approved enhancements, including template changes, component improvements and feature updates. CMS Administration • Administer and support website content updates on GovTech’sOptical CMS . • Assist with CMS upgrades, patching activities and compatibility assessments. Production Support • Monitor website performance. • Troubleshoot and resolve production issues. • Conduct defect fixing, preventive maintenance and optimisation activities. • Respond to incidents within agreed service levels. Testing Support • Support SIT activities. • Support UAT activities. • Perform post-deployment verification tasks. Security & Compliance • Partner with the Project Manager to address security issues within required timelines. • Ensure compliance with ICT security policies, DSS requirements, IM8 requirements, data protection obligations and audit requirements. • Analyse, remediate, test and close vulnerabilities identified through VAPT exercises, security scans, audits and security advisories. • Support validation and verification of remediation measures within required timelines. Documentation & Reporting • Maintain accurate records of completed work. • Support reporting and operational documentation requirements. Relevant Experience • Hands-on experience supporting GovTech’sOptical CMS environments. • Experience providing website operations and maintenance support. • Experience in troubleshooting, incident management, system monitoring, deployments, releases and enhancement implementation. • Experience supporting Sitefinity or Sitecore websites hosted on a Government Content Website Platform(CWP) will be advantageous. • Experience remediating web application vulnerabilities and VAPT findings, including verification of implemented fixes, will be advantageous.