Senior / Front Office Executive

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience. Responsibilities: • Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc. • Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing • Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards • May be assigned additional duties such as room checks, reservations and public area inspections as part of holistic training and career development • Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication • Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel • Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation. What We're Looking For • Minimum Secondary Education • Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, with training provided • Able to communicate effectively in English • Willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches • Self-motivated and able to work independently in a fast-paced environment • Comfortable working on weekends and public holidays as part of the hospitality industry • Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools is an advantage. • Singapore Citizens and Permanent Residents only