Solution Engineer

Responsibilities: • Solutions delivered on time and on budget. • Perform maintenance on time. • Provide timely and satisfactory issues resolutions. • Conduct training, presentation to internal and external customers. • Manage internal and external customers. During Solutions Delivery Phase: • At site survey to ensure infra and network is in accordance to solutions requirements. • Install, Configure solutions at sites. • Manage User Acceptance testing at sites. • Conduct User training at sites. • Document handover items for customers at sites. During Maintenance Phase: • Ensure all delivered solutions are in operation. • At site or remote to support and troubleshoot issues related to the delivered solutions. • At site to perform solutions preventative action, monthly patching or upgrade. • At site testing and delivery of Samsung devices. • Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation. Requirement: • Diploma or Degree in Computer Science or Information System related fields • Server and/or cloud certificate is highly preferred. • 3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred. • Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.). • Knowledge in the configuration management such as AD, CA, DNS etc. • Knowledge in the use of database: MSSQL, MYSQL etc. • Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment. • Excellent problem solving, and analytical thinking. • Good at documentation (specification, user guide creation) • Excellent communication skills; able to present technical topics to non technical audience. • Self Starter, positive attitude and customer oriented. • Must be a Singaporean Preferred Qualification: • Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus. • Programing and software development skill in Java, XML, HTML, Android development are a plus. • Project Management experience and/or certificate. • Experience in designing cloud system environment, able to manage cloud resource with automation. • Ability to take up a new technology and perform development based on client requirements.