Capacity Operations Specialist (Manpower & Fleet)

Location: Singapore Reports to: Logistics Manager Salary: S$5,000–8,000 per month (commensurate with experience) + performance bonus About Us Foodmax (10x AI Technology) is a fast-growing fresh produce supply chain company in Singapore, covering fresh produce retail (first-party and marketplace) and KOS, an intelligent F&B operating system. As our business expands, our warehouse and delivery teams will scale significantly over the next year. We are looking for a Capacity Operations Specialist to build and manage our manpower, driver and carrier capacity for warehouse and delivery operations. Key Responsibilities • Capacity Planning : Forecast daily, weekly, monthly and peak-season capacity needs based on warehouse volumes (picking, packing, receiving, etc.) and delivery orders, ensuring manpower and vehicle supply keeps pace with operations. • Vendor Sourcing : Source, evaluate, negotiate and onboard BPO manpower agencies, employment agencies (EA), carriers, fleet partners and crowdsourced delivery platforms to build a diversified and reliable capacity pool. • Vendor Management : Set SLAs and KPIs (fill rate, attendance, on-time rate, error rate, cost); conduct regular performance reviews, reconciliation and vendor tiering. • Driver Recruitment & Management : Lead recruitment, onboarding, scheduling, training, performance and retention of in-house full-time and part-time drivers. • Cost Control : Benchmark market rates, design pricing models (per hour, per trip, per drop) and manage unit capacity costs. • Compliance : Work with HR to ensure compliance with MOM, CPF, work pass and quota regulations; verify vendor credentials (e.g. EA licences). • Data & Systems : Build capacity dashboards and drive adoption of scheduling and TMS tools to improve labour and fleet productivity. • Peak Season & Contingency : Secure capacity buffers for campaigns and peak seasons, and manage contingency dispatch. Requirements • At least 3 years of experience in capacity, manpower or vendor management in logistics, warehousing or last-mile delivery in Singapore; e-commerce, 3PL or cold-chain experience is a plus. • Familiar with local logistics vendors in Singapore (BPO, manpower agencies, carriers, fleet partners, etc.), or has direct vendor connections that can be brought on board. • Working knowledge of MOM work pass, quota and CPF rules. • Strong analytical skills; proficient in Excel or dashboards for capacity analysis. • Strong negotiation and communication skills; able to work independently in a fast-paced, high-growth environment. • Fluent in English; Mandarin is a plus for communicating with China-based teams. What We Offer • Competitive salary and performance bonus • The opportunity to build a large-scale capacity system from the ground up • A flat, efficient team with strong growth opportunities