Customer Service Executive ( 12-mth contract |Central Region)

We are hiring an Executive, Service Excellence to support frontline service operations in a structured public-service environment. About the Role You will assist members of the public at service hubs by providing accurate information on processes, handling applications and checking that submitted documents are properly completed and filed. Key Responsibilities • Handle frontline counter enquiries. • Provide clear and accurate information on relevant processes and procedures. • Receive applications for official records and appeals. • Check that submitted documents are complete and properly filed. • Assist with service-improvement initiatives. • Suggest ways to enhance service quality and customer experience. • Manage multiple tasks while maintaining accuracy and professionalism. Requirements • Experience in customer service, hospitality, front-desk or other people-facing roles is an advantage. • Good spoken and written communication skills. • Pleasant service attitude and passion for serving others. • Able to remain calm and handle difficult situations professionally. • Good attention to detail and time-management skills. • Able to multitask and work independently as well as in a team. • Proficient in Microsoft Word, Excel and PowerPoint. • CRM experience is an advantage. 👉 Apply via MyCareersFuture today! Only shortlisted candidates will be contacted. We regret to inform that only shortlisted candidates will be informed. By submitting your resume or personal data, you consent to BGC Group PteLtd collecting, using, and disclosing your personal data to our clients andpartners for the purpose of evaluating your suitability for job opportunitiesand related recruitment services. You acknowledge that you have read, understand,and agree to our Privacy Policy for Job Applicants, available at https://bgcgroup.com/notice-for-job-applicants. Int Ref: JL - JO 29282 Xu Jia Ling (Reg No.: R25159057) BGC Group Pte Ltd (Outsourcing) EA 05C3053