R - Debt Collection/Recovery Officer ( with commissions)

Key Responsibilities: Proactively contact customers with current and overdue accounts via phone calls, SMS, WhatsApp, and email to follow up on outstanding payments. Engage with customers to understand their payment situation and negotiate suitable repayment arrangements in accordance with company credit policies. Follow up on promises-to-pay and ensure agreed payment commitments are monitored and fulfilled. Maintain accurate and up-to-date records of all collection activities, customer interactions, payment arrangements, and case notes in the system. Consistently achieve daily, weekly, and monthly collection targets set by the Collection Team Leader. Identify accounts requiring further action and escalate them to the Field & Recovery Team in accordance with established procedures. Handle customer enquiries, payment disputes, and complaints professionally while working towards appropriate resolutions. Prepare and submit daily collection reports and provide regular updates on collection progress to the Team Leader. Ensure all collection activities are conducted professionally and in compliance with PDPA, internal collection policies, procedures, and code of conduct. Perform other collection-related duties as assigned by the Collection Team Leader or Management. *If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients. To facilitate the process, please ensure the following details are included in your resume: Current Address / Location Current Salary Reason for Leaving Expected Salary Notice Period WhatsApp: +6012-5118 138 Kindly note that only shortlisted candidates will be notified. Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd JTK Number: JTKSM 1252 Job details • Salary: RM 2,000 a month (negotiable) • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 1 • Sector: Activities of head offices; management consultancy activities, Activities of households as employers of domestic personnel, Employment activities • Closes: 2026-11-07 About AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. (Up to 10 employees) Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry’s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.