Premium Lounge Assistant

• • Thoughtful and attentive service with relaxed efficiency. • Complete responsiveness to the desires of our guests. • The quality of hospitality is optimised. • Show empathy when dealing with the guest. • Must be aware of the importance of sales volume and never ceases to ensure that every effort is made to maximize the sale of all food and beverages on the floor. • Must be punctual, efficient and above all, courteous at all time. Assumes at all times, a pleasing and helpful attitude towards each guest and never speaks in loud voice to others. Constantly strives to give excellent and friendly service and never speaks unnecessarily nor gossip with other employees whilst on duty. • To ensure that all guestrooms are ready and amenities are equipped before guest arrival. • Performs check in and check out for Club/Villa floor guests at the Lounge. • Ensures Club/Villa floor VIP guest rooms are pre-assigned and inspected prior to arrival. • Prepares all necessary guest collaterals such as welcome letters, amenities, departure notes and etc. • Escort all Club/Villa guests to their rooms and brief on the Club/Villa service and facilities. This can be done either on the way or in the room or prior check-in at the desk. Guest must be given a good impression by receiving a warm, friendly with a welcome message. • Make a contentious effort to get to know their guests by name and their likes and dislikes. • Ensures that non-registered guests are charged for consumption, unless stated otherwise. Monitors the revenue effectively and highlights any discrepancies to the Executive Lounge Manager. • Maintains excellent personal grooming and hygiene at all times. • Projects a professional and courteous image to guests and clients alike. • Always relay guest complaints regardless how small, to the Executive Lounge Manager. • Makes courtesy calls to the guest to ensure that guest receive satisfactory service during the stay. All feedback from guest must be channeled to Executive Lounge Manager follow-up. • Ensure that all guests special requests or preferences are updated in the guest profile. • All guests must be given equal attention in order to be judged fairly on the special service provided. Remember; never say “NO” to a guest. Flexibility is required. • Ensures complete familiarity with all food and beverages recipes, methods of preparations and presentation. He must also be familiar with all other menu items, their preparation time which will vary with the volume of business. • To ensure that hot food is served on hot dishes and cold food is served on cold dishes. • To ensure that the dining lounge is ready to function smoothly and efficiently throughout the whole period. To ensure that all miscellaneous-en-plus is ready and the workstation is clean, tidy and fully equipped. • He/She is responsible for the appearance, orderliness, cleanliness and proper set up of tables. • Ensure that all silverware is neatly aligned, clean and unspotted. And that all the glassware is clean and polished. • To ensure that soiled or damaged equipment are not put into use, watching particularly for chipped or cracked dishes, glasses and damaged linen. Checks the maintenance of all equipment located or used in the areas under his/her supervision and requests immediate repairs where indicated. Makes every attempt to prevent the loss or damage, for any reason, of the Hotel’s property. • To ensure that the Club/Villa floors common areas are kept clean and spotless. • A tray must be used when transporting and clearing all drinks and food items. • Works closely with Front Office, Room Service and Housekeeping staff, to ensure that guest comfort is achieved. • Works closely with the Housekeeper in maintenance and overall cleanliness of the Lounge • To be kept informed of the activities in the Hotel such as entertainment, promotions or any other special events plus the concept and operations of all facilities of the Hotel. • Prevent and eliminate waste of expendable supplies as well as condiments that contribute to overall food costs. • Have complete knowledge of liquor laws and assures that they are adhered to. • Although the service on the lounge his/her primary responsibility, he/she may be called upon in cases of emergency to help out in other departments or to extend his/her supervision to other areas who need assistant. • Constantly on the alert for ways and means by which the lounge operations can be improved and made more profitable. • To be familiar with prices of the various drinks, wines, food items and to charge them if necessary. • Must have a thorough knowledge of all F&B, cashiering, operations and its related work. • Responsible for balancing of cash collection. • Ensure that no shortage of float is encountered and to submit any excess in float to the General Cashier. • Posting guest checks to their respective guest folios. • To come up with courtesy calls on guest feedback to ensure their comfort during their stay with us. • Should have a thorough knowledge of the minimum standards of greeting/meeting guests upon arrival and bid farewell. • Should have good knowledge on tourist information and must able to assist the guest when the need arises. • Maintains the boardroom at the Lounge, with a proper recording of boardroom reservations to avoid double bookings and that client are charged accordingly. • Ensures the meeting set up is in order at least 1 hour prior to meeting starts. • Prepare financial statement on daily, monthly basis to track the following: 1. Cost & Revenue 2. Occupancy statistic and compare with the rest of the rooms 3. Analysis of usage of The Club or Premium Leisure Lounge 4. Guest history • To adhere with the Quality Service Standards (QSS) for all task specified at any one time. • To adhere to Food & Safety Management System for all tasks specified at any one time. • To perform any other duties as assigned by the Management from time to time. Job details • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 1 • Sector: Travel agency, tour operator, reservation service and related activities • Closes: 2026-11-07 About Sunway Resort Hotel Sdn Bhd (More than 250 employees) It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less bureaucratic and more efficient in delivering quality service. It offers an alternative to right-sizing our workforce we introduced multi-tasking and multi-skilling, job enrichment and job enlargement direction to career advancement and succession planning. It eliminates barriers to cooperation between departments, leadership redefined, processes re-engineered. It provides value-added steps to meet customer-defined needs and requirements. It provides a better perspective in aligning our people, strategies and performance to drive team performance to achieve business results.