Executive, DMO (onboarding)

Responsibilities: Onboarding & Intermediary Administration • Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies. • Create intermediary codes and facilitate the activation of sales authority and relevant system access. • Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA. • Process intermediary movements and updates to personal or business particulars. • Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes. Distribution Administration Support • Monitor and administer CPF Medisave defaulter cases for Income's tied agency force. • Coordinate and administer GI licence registration and renewal activities. • Manage administrative matters relating to intermediary registrations, renewals, and billing activities. • Handle enquiries from both internal and external stakeholders, providing timely and accurate support. • Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance. System Enhancement & Projects • Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT). • Support projects and operational improvement initiatives assigned by the department. • Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls. Requirements: • Diploma or Degree in Business Administration, Insurance, or a related discipline. • At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage. • Knowledge of MAS and GIA regulatory requirements is preferred. • Strong coordination, communication, and stakeholder management skills. • Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. • Meticulous, organized, and able to manage multiple priorities within stipulated timelines. • Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.