Events Manager - Wedding

Your day to day People ​ • Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.​ • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.​ • Train colleagues to make sure they deliver with compliance and to the standards we expect.​ Drive a great working environment for teams to thrive - linking up departments to create sense of one team.​ • Promote teamwork and quality service through daily communication and coordination with other departments.​ • Recommend or initiate any HR elated actions where needed.​ • Interact with outside contacts: guests, vendors, and other contacts as needed. Guest Experience ​​ • Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.​ • Build long term relationship with planners and hosts to increase loyalty to the brand.​ • At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.​ • Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.​ • Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.​ • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.​ • Welcome the group and conduct the 60’ meeting brief prior the start of the meeting /session.​ • Enable high productivity whilst maximizing downtime.​ • Relate to business needs and make sure team prioritises the things that help our guests get their business done.​ • Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.​ • Analyze and action against client satisfaction surveys to improve services.​ • Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.​ Responsible Business ​ • Raise the awareness and reputation of your hotel and the brand locally.​ • Ensure guest safety is a priority with minimal interruptions or problems.​ • Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.​ • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.​ • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.​ • May assist with other duties as assigned by management.​ Financial ​ • Help create the department’s annual budget and the setting of departmental goals.​ • Monitor budget and control expenses with a focus on food, beverage, and labour costs,etc.​ • Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.​ • Monitor hotel spend and always look for opportunities to optimise sales whilst minimizing waste.​ • Negotiate sales prices within booking guidelines.​