Assistant Director of People & Culture - Regent Kuala Lumpur (Pre-opening)

YOUR DAY TO DAY People • Lead and mentor the People & Culture team • Create programmes to foster a positive work environment for all employees, including the annual team member satisfaction survey • Coach and develop managers on People & Culture disciplines to strengthen leadership capability across the hotel • Welcome and conduct new team member orientation • Oversee maintenance of accurate and up-to-date personnel files and records for all employees • Ensure hotel or company hiring standards and applicable laws and regulations are followed Financial • Own and manage the People & Culture department budget, controlling expenses and identifying efficiencies • Monitor staffing to manage costs Guest Experience • Develop creative ways to inspire and motivate team members to provide guests with a unique experience • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Responsible Business • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community • Ensure compliance with relevant employment laws, policies and procedures • Conduct annual People & Culture compliance/standards self-audit • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues • Support succession planning and talent development for key roles across the hotel • Other ad-hoc duties as required Accountabilities • Full leadership of the People & Culture team's day-to-day operations • A positive, engaged workplace culture reflected in team member satisfaction scores • Full compliance with employment law, hotel policy, and People & Culture standards • Timely, well-documented resolution of employee relations matters • Accurate, well-maintained personnel records and HR reporting • Development of a robust talent pipeline through succession planning and coaching WHAT WE NEED FROM YOU • To thrive in this role and bring poise and precision to the guest journey, you'll need: • Bachelor's degree in Human Resources, Business Administration, or a related field • Minimum 6–8 years' experience in Human Resources, including at least 2 years in a leadership or managerial capacity, ideally within luxury hospitality • Knowledge of employment law and HR compliance practices • Proven ability to lead employee engagement and culture-building initiatives • Proven experience leading and developing a team, with the ability to deputise for senior leadership • Excellent interpersonal, coaching, and conflict-resolution skills • Fluent English required; other languages an advantage