Assistant Restaurant Manager - Chinese Cuisine (Open for Malaysian and Permanent Resident Only)

Your Day To Day Public • To have a close working relationship with all stakeholders, restaurant managers and guests. • Interact with outside contacts • Guests – to ensure their total satisfaction • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. • Regulatory agencies – regarding safety and compliance matters • Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies • Work closely with Restaurant Manager on planning and executing restaurant promotional activities. • Wear your uniform with pride and grooming as per hotel standard. • To assist other outlet’s or department whenever requested by the HOD. Financial • Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation. • Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees. • Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing . • Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices. • Actively provide feedback on products and what can be implemented to achieve the budget. • To manage overtime and casual labour costs effectively Guest Experience • Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments. • Ensure guests are greeted upon arrival. Respond appropriately to guest complaints • Maintain the guest database for the hotel’s F&B special events. • Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations. Responsible Business • Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. • Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant. • Schedule employees to ensure proper shift coverage. • Attend and contribute to daily and weekly Food & Beverage departmental meetings. • Supervise day-to-day shift activities of one or more food and beverage outlet(s). • May serve as Manager on Duty. Perform other duties as assigned. • Actively check restaurant furniture’s and operating equipment’s are in order and in working condition. • Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty What We Need From You • Flexible – night, weekend and holiday shifts are all part of the job. • Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language . • Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to . • Literate – you’ll need a good grasp of reading, writing and basic maths.