APAC Fulfillment Associate

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: • Trusted information that shapes the industry and informs investment • Intelligence and advice that guides and influences strategy • Advertising that grows reputation and establishes thought leadership • Custom content that engages and prompts action • Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn This role is based in our Penang office. Job Description Informa TechTarget is seeking an APAC Fulfillment Associate who will be a key member of the Client Delivery team supporting Demand Generation campaigns. In this dynamic role, the individual will primarily be responsible for managing all the behind-the-scenes aspects of a Demand Generation campaign from start to finish, ensuring a smooth and successful marketing campaign. The candidate will need to be thorough and extremely organized with strong problem-solving skills and the ability to work with data. Candidates must be critical-thinkers with solid communication skills. A successful candidate will be a team-player who is able to multi-task and work under pressure in a fast-paced environment. Job Functions: • Manage all behind-the-scenes aspects of demand generation and lead gen campaigns, ensuring operational deadlines are met on a daily and weekly basis • Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts • Provide top-notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals • Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third-party lead management systems • Troubleshoot campaign delivery, technical issues, and customer-facing problems, escalating potential issues to Team Leads as needed • Manage internal ticketing queue by responding to all Customer Management inquiries (templates, pacing, banishments, client requests) within 24-hour turnaround time • Maintain backend system management in real-time, format and record data to conform to corporate standards, and track delivery totals • Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership • Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals • Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics • Support day-to-day operational tasks and take on additional projects as needed Knowledge, skills and abilities required: • Bachelor's degree (concentration in marketing, management, or business preferred but not required) • 1-2 years of experience (Operations role is a plus) • Strong proficiency in Microsoft Office Suite, particularly Excel • Excellent organizational skills with strong attention to detail and ability to manage multiple projects and deadlines simultaneously • Demonstrated self-starter who is extremely reliable and works well independently • Excellent written and verbal communication skills • Confident personality with ability to quickly learn new technologies, applications, and processes • Ability and willingness to understand the targeted needs of B2B advertisers, IT professionals, and the IT industry • Proven ability to thrive in a fast-paced, dynamic environment while collaborating with diverse colleagues   Informa TechTarget is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised…