Sales Operations Support

At Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology. Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential. (Join us and reach yours!) We are seeking a detail-oriented and proactive Sales Operations Support professional to join our team. This role will be instrumental in optimizing sales processes, maintaining data integrity, and providing analytical support to drive sales effectiveness and efficiency across the organization. Key Responsibilities Sales Process & Systems Management • Support and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings • Support the implementation and adoption of sales tools and technologies • Create and maintain sales process documentation, workflows, and standard operating procedures • Troubleshoot system issues and coordinate with IT teams for resolution Data Management & Reporting • Generate regular sales reports, dashboards, and performance metrics for leadership review • Analyze sales data to identify trends, opportunities, and areas for improvement • Maintain data integrity across all sales systems and databases • Conduct data audits to ensure accuracy and completeness of sales records User Support & Training • Serve as the primary point of contact for Salesforce user support and troubleshooting • Respond to user inquiries and resolve issues in a timely manner • Help create and maintain user documentation, training materials, and best practice guides • Conduct training sessions for new users and ongoing education for existing users • Gather user feedback and translate business requirements into technical solutions Process Improvement • Identify opportunities to streamline operations and improve efficiency • Collaborate with cross-functional teams (Marketing, Finance, Customer Success) to align processes • Support the development and implementation of sales policies and best practices • Participate in sales operations projects and initiatives Administrative Functions • Manage sales compensation tracking and commission calculations support • Coordinate contract processing and approval workflows • Maintain sales collateral, templates, and resource libraries • Support budget tracking and expense management for the sales organization Education & Experience • Bachelor's degree in Business Administration, Finance, Marketing, or related field • Relevant experience in sales operations, business operations, or related analytical role • Hands-on Salesforce administration experience Technical Skills • Strong understanding of Salesforce platform capabilities and standard functionality • Experience with user management, security settings, and permission sets • Proficiency in creating reports, dashboards, and custom report types • Understanding of Salesforce best practices and governance • Good understanding of sales processes and methodologies • Familiarity with sales enablement tools and technologies Core Competencies • Exceptional attention to detail and accuracy • Strong analytical and problem-solving skills • Excellent organizational and time management abilities • Effective communication skills (written and verbal) • Ability to work independently and collaboratively in a fast-paced environment • Discretion when handling confidential information Preferred Qualifications • Salesforce certifications • Experience with Salesforce Lightning Experience • Experience in B2B sales environments • Knowledge of sales compensation structures and incentive programs • Project management experience or certification • Experience with marketing automation platforms We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. Our benefits include: • G…