Program Management Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Management Manager located in Prai, Penang . The Program Management Manager oversees the end-to-end product lifecycle for a manufacturing program, ensuring that production, quality, safety, and cost targets are met. This role is accountable for maintaining efficient manufacturing operations to meet both internal and customer expectations. Key responsibilities include achieving high levels of forecast accuracy, managing manufacturing costs, and ensuring project timelines are aligned with overall capacity plans. The role requires a strategic leader who can effectively manage resources across cross-functional teams, optimize operational processes, and lead continuous improvement initiatives to enhance customer satisfaction and manufacturing performance. What a typical day looks like: Principal Responsibilities • Interfacing with customers, including solving customer problems, building relationships, and managing escalations. • Leading successfully small to medium-sized projects with cross-functional teams from initiation to completion in a fast-moving environment. • Participating in project planning sessions and contributing to timelines and deliverables. • Participating in cross-departmental teams to deliver projects or initiatives. • Facilitating meetings between different teams to ensure alignment. • Effectively presenting project updates to stakeholders and senior leaders. • Preparing reports or presentations summarizing project progress and outcomes. • Participating in lean initiatives. Specific Responsibilities • P&L Management / Financial Management / Cost Management: Responsible for delivering the manufacturing cost committed to the forecast. Monitor financial performance, report on Manufacturing cost FCST variances, and drive actions for improvement. • Team Leadership / CFT Owner : Lead cross-functional teams (CFT), coordinating efforts across different departments. • Project Planning and Procurement Execution Oversee the planning, execution, and delivery, ensuring they are completed on time and within Manufacturing cost FCST. Define and manage project scope, goals, timelines, and deliverables. • Customer Relationship Management / Customer Communication: Act as customers' Program/Site representative, ensuring their needs are met. Supports customer vistits. Regular updates to inform customers of project status, challenges, and successes. Site score / Quality Score / Delivery Score. • KPI Tracking / Operational Excellence: Monitor and report on key performance indicators (KPIs) related to customer satisfaction, OTD, quality, Accounts Receivable (AR), and financial performance. • Risk Management: Identify potential risks to the project and implement strategies to mitigate them. • Contract Compliance / Management: Ensure all services and activities performed by the site follow the contract and agreements. Ensure compliance with contract terms (set by the commercial team) and manage contractual obligations, all the non- contractual situations must be escalated to GAM’s (proposal). • Scope / Change Management: Manage changes in project scope, schedule, and resources effectively. Manage Engineering Change Orders (ECOs) and Product Change Notifications (PCNs) in accordance with customer requirements. Ensure changes to scope are clear. Address any impact from the change request that needs to be adequately solved by the commercial team. • Forecast Management: Acknowledge input from demand forecasts and ensure alignment with production capacities (man, machine, materials). Supports the development of accurate forecast and demand plans. • Claims Management: Variance Management Tracking identifies possible claims and recoveries and addresses them with the commercial team for timely resolution. • Inventory Management: Oversee inventory levels to ensure adequate supply for production at Site level. • Quality Assurance: Ensure that project deliverables meet quality standards and customer expectations. • Reporting and Documentation: Provide regular updates and comprehensive documentation of program activities. • Continuous Improvement: Drive initiatives for process improvements and operational efficiencies. • ESG and Sustainability - Customer requirements : Implement customer requirements as agreed & vetted by Commercial Teams. The experience we’re looking to add to our team: • Bachelor's degree in Supply Chain management, Engineering, Business Administration, Operations Management, or related field. • Typically requires 5+ years of experience of Program/project management in engineering, production, operations, supply chain, or related management. • Manufacturing/industrial industry in supply chain, engineering and finance, and operation planning positions. What you’ll receive for the great work you provide: • Full range of medical benefits, dental, vision • Life Insurance • Paid Time Off • Allowances & Bonuses* NB09 AA98 Job Category Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability fo…