Head - Money Transfer & FX

If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities) Business Strategy & Growth • Develop and execute the strategic roadmap for Money Transfer and FX businesses in alignment with the Bank’s overall business objectives. • Own and deliver portfolio revenue, profitability, transaction volume, customer acquisition, and market share targets. • Identify emerging market opportunities, customer needs, and industry trends to drive business growth. • Develop business cases and investment proposals for new products, capabilities, and partnerships . Product Management & Proposition Development • Lead end-to-end product lifecycle management for all Money Transfer and FX products. • Develop and enhance customer value propositions across retail, affluent, SME, and commercial customer segments. • Drive product innovation through digital channels, real-time payments, multi-currency solutions, and cross-border payment capabilities. • Define product pricing, revenue models, and commercial strategies. • Ensure products remain competitive and aligned with customer needs . FX & Cross-Border Business Management • Partner with Treasury and FX dealing teams to optimize pricing strategies and maximize revenue opportunities. • Drive growth in foreign exchange transactions, remittance volumes, and customer penetration. • Develop corridor-specific growth strategies and customer acquisition initiatives. • Monitor industry developments, competitor offerings, and regulatory changes impacting the business. Partnership & Ecosystem Development • Establish and manage strategic partnerships with correspondent banks, remittance partners, payment networks, fintech companies, and ecosystem providers. • Negotiate commercial agreements and partnership frameworks. • Identify opportunities to expand distribution channels and service capabilities through strategic collaborations. • Represent the Bank in industry engagements and strategic forums. Customer Experience & Digital Transformation • Drive customer-centric improvements across all Money Transfer and FX journeys. • Lead digital transformation initiatives to improve customer experience, operational efficiency, and straight-through processing. • Work closely with Technology and Digital Banking teams to deliver new capabilities and enhancements. • Monitor customer feedback and implement continuous improvement initiatives. Risk, Compliance & Governance • Ensure compliance with Bank Negara Malaysia regulations, AML/CFT requirements, sanctions screening obligations, and internal governance standards. • Maintain robust controls, governance frameworks, and risk management practices across all products and processes. • Manage regulatory reviews, audits, and remediation initiatives. • Ensure effective oversight of operational and conduct risks. Managerial (team/group responsibilities) • Lead, coach, and develop a high-performing Money Transfer and FX team. • Establish clear performance objectives, KPIs, and development plans for team members. • Foster a culture of accountability, collaboration, innovation, and customer focus. • Monitor business performance against approved plans and targets. • Implement corrective actions where required to achieve strategic and financial objectives. • Drive continuous improvement and operational excellence across the function Organizational (organizational responsibilities) • Collaborate closely with Treasury, Operations, Technology, Compliance, Risk, Marketing, Finance, Branch Banking, Digital Banking, and Relationship Management teams. • Influence senior stakeholders and secure alignment on strategic initiatives and business priorities. • Present business performance, strategic plans, and key initiatives to Senior Management, Management Committees, and Board-level forums • Support the Bank’s strategic objectives and transformation agenda. • Champion innovation, digitalization, and customer-centricity across the organization. • Promote strong governance, ethical conduct, and regulatory compliance. Education/Qualification • Bachelor’s Degree in Business Administration, Banking, Finance, Economics, Accounting, Marketing, or a related discipline. • Professional certifications in Banking, Treasury, Payments, Foreign Exchange, Product Management, or Financial Services. • Relevant certifications in Project Management, Agile, Digital Transformation, or Risk Management would be an added advantage Experience • Minimum 12–15 years of relevant experience within Banking, Financial Services, Payments, Transaction Banking, Foreign Exchange, or Remittance businesses. • Proven experience in leading product management, business development, or commercial functions within a financial institution. • Demonstrated track record in managing P&L, driving revenue growth, and delivering strategic business outcomes. • Strong understanding of foreign exchange markets, cross-border payment ecosystems, remittance services, and digital banking platforms. • Experience engaging regulators, payment networks, correspondent banks, fintechs, and strategic partners. • Prior people leadership experience with responsibility for team development and performance management. Technical Skills • Strong knowledge of: • Foreign Exchange products and markets • Cross-border payments and remittance ecosystems • Digital banking and payment technologies • Treasury and liquidity management principles • Regulatory and compliance requirements relating to payments and FX • Strong commercial acumen with proven ability to manage business profitability and growth. • Data-driven decision-making and analytical capabilities. Leadership Skills • Strong leadership and people development capabilities. • Excellent stakeholder management and influencing skills. • Strong communication and presentation skills with the ability to engage Senior Management and Board-level stakeholders. • Ability…