Group Sales Manager - Personal Financial Services (Personal Loan - Central)

If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities) • Supervise and review sales managers performance and goals based on their monthly output. • Closely monitor and track team’s sales productivity to ensure optimal performance. • Plan and execute team sales plans in order to achieve the monthly and annual acquisition targets. • Plan, set, and ensure monthly sales targets assigned to each Sales Managers are achieved. • Lead and motivate team members to achieve their respective individual Key Result Area (KRA) targets. • Work closely with Sales Manager to guide new recruits and existing Personal Loan staff. Managerial (team/group responsibilities) • Ensure all new recruits and existing PLS are well trained and competent to handle sales enquiries, loan submissions and closing • Lead and motivate Sales Managers and team members to achieve their respective individual KRA targets • To plan, set and ensure monthly sales target by Individual Sales Executive is achieved • Assist Sales Managers in coaching and developing Sales Executives to enhance their Product Knowledge and selling skill to create a highly charged and aggressive sales team • To cultivate a professional working atmosphere that encourage career development and reduce staff attrition • To liaise with VOC to handle/resolve customers’ complaints timely and efficiently • Ensure compliance in all internal and external dealings Organizational (organizational responsibilities) • Ensure compliance and consistency with Bank’s policy in Personal Loan acquisition effort • To ensure team’s headcount requirements are met • To cultivate strong customer service culture and awareness among Sales Executives • To ensure sales productivity and cost management are aligned with the bank’s directions For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/ About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.