Manager, Operational Risk, Regulatory Compliance & Business Continuity

Job Description The GRM BUORM Centre of Excellence, aligned under the GRM Chief Operations Office (COO) structure, is a centralized execution hub responsible for delivering first-line operational risk, regulatory compliance, and business continuity activities in support of RBC's Operational Risk Management Framework. The team operates as a shared service supporting GRM Business Units and Functions globally, with a focus on ensuring consistency, quality, and timeliness of critical compliance processes. Working hours : 9.00AM -6.00PM What will you do ? A. Operational Risk Management (ORM) Activities • Risk Record Management • Support creation, maintenance, and accuracy of risk records in Archer in alignment with RBC's Enterprise Information Management (EIM) standards • Ensure assigned risk records are updated on a timely basis and reflect the current risk landscape • Perform quality assurance activities to validate completeness and accuracy of risk data • Coordinate with GRM ORM advisors to remediate data gaps and support compliance with ORM governance requirements • Escalate data quality issues or compliance concerns to the Associate Director as required • Issue Record Management • Manage the complete lifecycle of assigned issue records in Archer (creation, maintenance, tracking, and closure) • Execute issue management procedures aligned with RBC's policies and timelines • Support escalation and resolution of outstanding issues with appropriate GRM stakeholders • Maintain issue tracking and contribute to monthly reporting and trending analysis for senior management visibility • Follow up with stakeholders to ensure timely resolution of assigned issues • EIM Migration & System Maintenance • Support the migration of Metric Stream issues to EIM (Q4 2026 initiative) by executing assigned tasks • Support the transition of issue management responsibilities as directed by the Associate Director • Maintain Archer system data quality and support system configuration updates as assigned • Report system issues or configuration concerns to the Associate Director B. Regulatory Compliance Management (RCM) Activities • Global RCM Reporting Support • Gather and consolidate information from assigned GRM Business Units for quarterly RCM reports • Prepare supporting documentation including regulatory updates, control status, and issue summaries • Assist in ensuring reports meet quality standards and submission timelines • Support compilation of data and trends for escalation to GRM COO and regulatory stakeholders • Horizon Scanning & Regulatory Monitoring Support • Support global horizon scanning activities by executing assigned scanning tasks for assigned GRM units • Coordinate manual scanning for regulatory updates (temporary until CUBE system integration is complete) • Manage scanning for non-key regulatory updates not covered by CUBE system as assigned • Document and communicate regulatory updates to the Associate Director for review and distribution to RTOs • Trigger Event Assessments (TEAs) • Assist in preparation of TEA templates and execution of quarterly trigger event assessments for assigned GRM RTOs • Gather regulatory, control, and issue updates needed for TEA completion • Ensure TEAs are aligned with RBC's RCM governance and FCOP requirements • Support distribution of completed TEAs within defined timelines • Escalate completion issues or gaps to the Associate Director as required C. Business Continuity Management (BCM) Activities • OSFI Remediation & BIA/BCP Renewal Support (through October 2027) • Support execution of OSFI remediation activities by assisting with Business Impact Analysis (BIA) and Business Continuity Plan (BCP) uplift requirements • Assist with quality control reviews at the 120-day mark of the renewal process: • Support review of incoming BIA/BCPs for gaps and areas requiring uplift • Document quality issues, missing documentation, and compliance gaps • Provide support to BCM advisors on remediation needs • Support stakeholder and scope validation at the 90-day mark: • Assist in confirming contributors and senior approvers on BIA/BCP documents • Support identification of secondary and orphaned teams in Workday missing from BIA scope • Assist in identifying organizational changes requiring incorporation into renewal discussions • Escalate completion delays or quality concerns to the Associate Director • Riskonnect System Maintenance Support • Support maintenance and updates to Riskonnect system supporting BCM activities • Report data quality issues or system configuration concerns • Assist with data accuracy verification as assigned • Support system improvements or enhancements as directed by the Associate Director • Functions BCM Reporting & Portfolio Management Support • Assist with tracking and scorecard systems to measure BCP renewal portfolio progress • Contribute to quarterly reporting on Functions BCM status • Gather and organize data for portfolio status reporting • Support identification of risks, bottlenecks, and resource constraints in the renewal program D. Team Support & Collaboration • Team Collaboration & Support • Collaborate with team members to deliver ORM, RCM, and BCM activities • Support onboarding and mentoring of junior team members on assigned tasks and procedures • Share knowledge and best practices with colleagues to enhance team capability • Participate in team meetings and contribute to continuous improvement discussions • Performance & Quality Management • Execute assigned work with high attention to detail and accuracy • Meet productivity and quality standards established by the Associate Director • Seek feedback from supervisors and team members to enhance performance • Escalate quality concerns or blockers to the Associate Director promptly E. Stakeholder Management & Collaboration • Support for GRM Leadership Engagement • Collaborate with the Associate Director in supporting ORM, RCM,…