Manager, Sales Operation Business Management

Job Description What is the opportunity? Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world. GSRM comprises of 550 people across sales and relationship management team located in multiple geographies. The Sales Business Management team, working closely with GSRM, is responsible for focuses for; • Sales / Client Strategy and business planning • Control & Governance • Change Management • Business Execution The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class sales business management services. Working Hours: 2.00PM - 11.00PM What will you do? Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to; • Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements • Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review • Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly setup in line with business requests • Sales Administration – Ensuring desk, products and trades are mapped correctly to sales people • Validating primary and secondary sales coverage for Global Sales – Ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements • Deal Highlight Repository – Maintain a database on deal highlights for GSRM business activities • Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date • Weekly Commentaries – compiling weekly commentary on client performance • Ad Hoc Sakes Business Management requirements – provide support to the on-site Sales Business Management team as required. *training will be provided with respects to the relevant RBC systems What do you need to succeed? Must-have: • Passion for data and analytics; at least 2 years of work experience in operations, data management or client support • Positive attitude and collaborative work approach • Ability to work in fast-paced environment; be agile and flexible to support business needs • Strong written & verbal communication skills • Ability to manage multiple priorities • Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box • Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data • Proficiency in BI tools, preferably Tableau • Strong proficiency in Excel (pivot tables, formulas, charts & graphs) • Bachelor’s degree or higher Nice to have: • Global Markets business and product knowledge • Exposure to a Sales environment Job Skills Business Development, Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning, Negotiation, Perseverance and Follow-Through, Sales Channels, Sales Forecasting Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-06 Application Deadline: 2026-10-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com . RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.