Officer, Tracing (Contract)

About Us As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ A DAY IN A LIFE As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: 1. Investigation & Case Management Conduct thorough investigations in accordance with standard tracing procedures to identify direct causes of discrepancies. Execute real-time updates and log details in central architectures, including Irregsheet, Misrouted logs, and ticketing platforms. 2. Intake Triage & Verification Enforce the 100% Mandatory Verification rule at entry. Validate the presence of all required evidentiary files prior to initiating investigation workflows, preventing non-compliant tickets from entering the pipeline. 3. Documentation & Reporting Collect and prepare supporting evidence and documentation for cases to enable the Senior Executive to compile and finalize Final Tracing Reports (FTR) and disposal documentation for legal, insurance, and commercial liability claims. Maintain audit-ready master logs and assist in generating operational status dashboards. 4. Stakeholder Coordination & Administrative Support Proactively follow up with internal teams and transit stations to gather missing data and prevent case stagnation. Perform general administrative duties, including checklists, reminders, and summary updates to optimize unit throughput. These are minimum-requirement skills and a ‘must-have’ for the role: • Education: SPM or Diploma in Logistics, Business Administration, Supply Chain Management, or a related field. • Experience: 1–2 years of professional experience in cargo operations, logistics, supply chain, or customer service. • Language Skills: Excellent written and verbal communication skills for effective stakeholder management and audit-grade reporting. • Technical Proficiency: High proficiency in Google Workspace (Sheets, Slides, Docs) and Microsoft Office Suite (Excel, Word). • System Mastery: Hands-on experience with ticketing systems, database tools, and email communication protocols. Key Competencies & Attributes • Attention to Detail: Meticulous accuracy in data entry, investigation analysis, and document verification. • Systems & Audit Focus: Ability to maintain rigorous audit trails, master logs, and structured tracking records. • SLA & Deadline Discipline: Strong capacity to manage multiple competing priorities under tight operational timelines. • Proactive Problem-Solving: Self-motivated orientation with a focus on root-cause analysis and resolving operational bottlenecks. • Stakeholder Collaboration: Professionalism in communicating and coordinating with internal teams and external partners. At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!