Product Specialist II

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ A DAY IN A LIFE At Teleport, we’re building toward IPO — and that means doing the boring things well . Execution, discipline, and follow-through matter as much as big ideas. Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes. How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success. Most of your time will be spent driving impact through: • Manage and resolve support tickets across multiple products in a 24/7 rotating schedule. • Troubleshoot issues, provide solutions, and escalate cases when necessary. • Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions. • Efficiently prioritize and multitask, balancing ticket resolution with side projects. REQUIREMENTS These are minimum-requirement skills and a ‘must-have’ for the role: • Google Sheets, Excel, and other Google productivity tools for reporting and data management. • Strong troubleshooting and problem-solving skills • Familiarity with SaaS platforms and cloud-based tools • Experience with CRM/helpdesk platforms • Ability to analyze logs, reports, and system data for issue investigation At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you! Work-Life at #TeamTeleport Unlimited training -You will have access to a wide range of learning resources including Notion! Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit! Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2. Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!