Manager, Ground Operations (Air Cargo)

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ A DAY IN LIFE As the Manager, Cargo Operations , you will lead and oversee end-to-end air cargo, warehouse, and ramp operations to ensure maximum flight utilization, strict regulatory compliance, and seamless service delivery. You will manage ground handling partners, supervise operational teams, and serve as the key operational point of contact for external agents and civil aviation authorities. Key Responsibilities • Team Leadership & Compliance: Supervise daily cargo operations, manage shift teams, and ensure all staff certifications and mandatory training are up to date. • Flight & Capacity Optimization: Monitor load planning, space utilization, and payload optimization to maximize flight yield; coordinate Last Minute Changes (LMC), additions, and offloads. • Ground & Ramp Coordination: Oversee cargo acceptance, build-up, breakdown, and ramp processes alongside Ground Handling Agents (GHAs), freight forwarders, and ramp teams to maintain connection times. • Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment. • Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits. • Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims. • CTO Transfers: Supervise and coordinate cargo transfers across third-party Cargo Terminal Operators (CTOs). • Education: Bachelor’s Degree in Logistics, Supply Chain, Aviation, or equivalent field. • Experience: 7+ years in air cargo operations, with proven experience overseeing ground handling agents (GHAs), hub/warehouse workflows, and multi-flight ramp operations. • Operational Leadership: Demonstrated track record of leading operational teams, managing operational disruptions, and driving compliance with customs and aviation authorities. • Financial & Yield Management: Experience in flight capacity optimization, space utilization, ULD inventory management, and vendor SLA management. • Competencies: Strong negotiation, problem-solving, and cross-functional communication skills; comfortable making rapid decisions in high-pressure operational settings. At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you! Work-Life at #TeamTeleport Unlimited training -You will have access to a wide range of learning resources including Notion! Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit! Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2. Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!