Retail Team Lead / Supervisor

About us Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence. For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology. At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. Why join us? At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect: • Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact! • Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together! • Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB! Join us as we redefine what it means to build an enduring global consumer group. You should have / be: • A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience • Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion • A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either! • A leader with a proven record of training, coaching, and developing a team of co-workers • A performance-driven professional that drives sales and achieves results for the business through training initiatives • Demonstrable experience in a supervisory capacity in retail or customer service sectors • A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team • An insightful problem solver who proactively innovates to improve systems and operations Main Responsibilities • Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations • Oversee daily and weekly deliverables such as the store checklist and inventory checklists • Work with store manager to lead store sales performance and customer service excellence • Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person • Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor • Implement measures to avoid stock damages, theft, and wastage • Train new staff members and scheduling shifts • Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor • Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises • Cashiering duties using the POS system to process payments and close accounts for the closing shift • Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication • Promote first class service excellence & customer experience at all times • Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs • Minimum 1 year's experience in a retail leadership role, or equivalent • Completion of tertiary education and a good working knowledge of MS Office will be a plus • Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). • From $2800/month • Full corporate insurance inclusive of Dental • Attractive monthly commissions • Fully stocked pantry • Staff discounts • A dynamic, no corporate-BS environment to learn, grow, and really make an impact