IT Administrator (AL-FNC260602 011/01)

We are looking for an organized and proactive IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. This role is ideal for candidates with strong coordination skills who enjoy working in a fast-paced IT environment and supporting daily operational activities. Key Responsibilities • Create and manage service request tickets in the ITSM system on behalf of support teams and users. • Track service requests and ensure completion within agreed turnaround times. • Assist in monitoring and maintaining clean laptop inventory levels. • Coordinate and schedule appointments for IT-related activities and services. • Maintain accurate records of IT assets and inventory stored onsite. • Provide administrative support to the IT Operations team. • Prepare and update operational records, reports, and documentation. • Support ad-hoc administrative and operational tasks as assigned. • Minimum 1 year of experience in an administrative, operations support, or IT support coordination role. • Familiarity with ITSM tools would be an advantage. • Proficient in Microsoft Office applications (Word, Excel, and PowerPoint). • Good written and verbal communication skills. • Basic knowledge of End User Computing Devices (EUCD) would be an added advantage. • Strong organizational skills with attention to detail. • Ability to multitask and work independently in a customer-facing environment.