Contract Customer Excellence Manager

Requirements • Diploma/ Degree in Engineering or any related discipline with at least 4 years of experience • Strong presentation, communication, and negotiation skills • Ability to work effectively in cross-cultural environments • Short notice or immediate starter Responsibilities • Account management & Inside Sales Management • Act as the primary strategic point of contact to manage partners and long-term partnership development • Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts • Escalation Management &Issue Resolution • Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters • Monitor customer feedback, service trends, and recurring operational challenges to identify root • Internal Stakeholder Coordination & Customer Advocacy • Represent key customer priorities internally to drive customer-centric decision-making • Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions • Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities • Generate monthly and quarterly business reports Location • East Area (nearby to MRT Station)