Trade Finance Officer

Key Responsibilities: Supporting efficient execution of offshored processes, adhering to service level agreements, and quality standards: • Managing application forms and/or documents reception activities for all offshored products. • Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key. • Collaborate with offshore teams and internal stakeholders. • Support in operational incidents tracking to enable prompt resolution to issues faced. • Strong awareness on policies and procedures for trade products. • Proactively manage business continuity and operational resiliency. • Identify risks associated with offshored processes and escalate for further investigation. • Participate in periodic service / process agreement reviews. Managing and mitigating risks associated with documents handling: • Adhere to internal controls of offshored processes. • Ensure offshored processes are compliant with regulatory frameworks. • Participate in department’s risk assessment activities. • Manage documents handling and control activities in a timely and efficient manner. • Support internal/external/regulatory audits in a timely and efficient manner. • Identify processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework. • Adhere to matters on AML and compliance. • Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time. • Initiate ideas towards digitization/paperless processing. • Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience: • Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries. • Adhere to framework designed to monitor customer service standards and initiate continuous improvements. Requirements: • 2-3 years of Trade Finance Operations experience. • Good end-to-end knowledge of Trade products, includes BG/Supply Chain Finance / Open Account products /ARP. • Possess sound understanding of trade operational processes. • Good understanding of UCP600, ISBP, URC522, ISP98, Incoterms and relevant rules. • Ability to work effectively in a fast-paced and constantly changing environment. • Able to manage multiple priorities and tight deadlines. • Strong ownership and accountability. • Ability to work effectively with Shared Service Centres and internal stakeholders. • Ability to manage document controls accurately and efficiently. • Ability to support transaction monitoring and SLA tracking. • Ability to follow up on outstanding issues and drive timely resolution. • Customer-oriented mindset when handling enquiries and exceptions. • Ability to adhere to policies, procedures, and control frameworks.