Off Site Project Manager - (Application Processing)

Responsibilities • Manage overall application processing and fulfilment operations. • Monitor daily workload, processing timelines, accuracy, backlog and KPIs. • Ensure proper checking and verification of processed applications. • Review reports and resolve operational issues promptly. • Ensure staff follow SOPs, company policies and data-protection requirements. • Manage staff training, onboarding, backup and replacement arrangements. • Prepare regular performance reports and highlight issues or improvement areas. • Manage staff performance, contractual requirements. • Ensure business continuity and smooth service delivery. Requirements • Bachelor’s degree in any discipline. • Experience in a supervisory, operations-lead or project-management role. • Relevant experience in assistance scheme or programme processing, appeal assessment, bill/claim verification, progress monitoring, reporting and KPI management. • Strong leadership, stakeholder-management, reporting and problem-solving skills. • Proficient in Microsoft Excel, Outlook, Teams and data-tracking systems.