Accounts Receivable (AR) Executive

Job Summary The AR Executive is responsible for end-to-end billing accuracy, collections, and issue resolution across assigned client portfolios. The role combines hands-on execution with oversight of junior team members within the Order-to-Cash function, ensuring invoicing completeness, disciplined follow-ups, and protection of cash flow. This role requires strong ownership, professional firmness, and the ability to coordinate across Operations, Command Centre, Finance, and clients. Key Responsibilities Invoicing & Documentation (Ownership, not just preparation) • Prepare and issue invoices accurately and on a timely basis in accordance with approved contracts, client instructions, and billing cycles. • Submit invoices through various client billing portals, ensuring adherence to each client’s specific requirements and timelines. • Review, validate, and compile supporting documents such as timesheets, purchase orders, deployment records, and Statements of Work. • Actively follow up with Operations and Command Centre to obtain complete and accurate billing inputs, challenging inconsistencies or gaps where required. • Flag discrepancies in operational or contractual data and coordinate resolution with the O2C Lead, Operations, or relevant stakeholders before invoicing. • Ensure proper filing, documentation, and audit trails in line with compliance and internal control requirements. AR Tracking & Collections (Cash-flow focused) • Maintain accurate AR ageing schedules and monitor outstanding invoice status on a regular basis. • Manage structured follow-ups on overdue invoices in accordance with agreed credit terms, escalating issues where appropriate. • Engage professionally with client billing teams to address invoice queries, disputes, and payment delays. • Record and track customer interactions related to billing and collections to ensure clear ownership and follow-through. • Assist in preparing monthly AR reports, reconciliations, and collection summaries to support cash-flow visibility. • Support bank receipt matching and receivables reconciliation to ensure completeness and accuracy of AR balances. Order-to-Cash Process Ownership & Improvement • Support the end-to-end Order-to-Cash process from invoice issuance through to cash receipt for assigned client portfolios or job types. • Take ownership of complex or high-risk billing streams (e.g. specialised or executive protection assignments) as assigned. • Identify recurring billing delays, documentation gaps, or process breakdowns and propose practical solutions. • Support digitalisation and automation initiatives to reduce manual workarounds and improve billing and collection efficiency. • Contribute to the review and enhancement of O2C workflows, controls, and system usage in collaboration with the O2C Lead. Cross-Department & Client Collaboration (Firm, professional interface) • Act as a key finance point of contact with Operations and Command Centre for billing-related matters. • Follow up persistently and professionally to ensure timely receipt of accurate operational data required for invoicing. • Coordinate with Finance (AP/GL) on month-end closing, reconciliations, and required documentation. • Communicate clearly and professionally with client billing teams to resolve clarifications and manage expectations. Team Support & Continuity (Senior Oversight) • Provide day-to-day guidance and support to junior AR team members to ensure consistent execution and process discipline. • Reinforce escalation protocols and support less experienced team members in handling billing and collection challenges. • Contribute to continuity and stability of O2C operations through strong ownership and follow-through. Key Requirements Technical Skills • 3–5 years of hands-on experience in Accounts Receivable (AR), billing, or Order-to-Cash (O2C)–related roles, preferably within a service or operations-intensive environment. • Strong working knowledge of invoicing processes, billing documentation, and receivables tracking across multiple clients or billing portals. • Experience using ERP or finance systems (e.g. Oracle NetSuite); ability to work within structured, system-driven environments. • Comfortable working with spreadsheets, billing software, and client portals to manage high-volume and complex billing requirements. • Solid understanding of AR ageing, collections workflows, and basic receivables reconciliation. • High level of accuracy and attention to detail, with the ability to spot inconsistencies or errors in billing and operational data. Personal Attributes • Strong sense of ownership and accountability for assigned billing portfolios and outcomes. • Confident and professional in engaging cross-functionally and with external clients on billing and collection matters. • Able to work independently, exercise judgement, and escalate issues appropriately when required. • Clear and composed communicator, able to handle challenging conversations calmly and professionally. • Proactive, organised, and able to manage multiple billing cycles and priorities simultaneously. • Problem-solving mindset with a willingness to challenge incomplete or inconsistent information constructively. • Open to change, digitalisation, and continuous improvement in systems and processes. Working Style Expectations • Operates with discipline within defined O2C processes while applying sound judgement in resolving issues. • Communicates issues early and clearly to the O2C Lead, with a focus on resolution and follow-through. • Meets billing, reporting, and collection timelines consistently, even in fast-paced or ambiguous environments. • Maintains confidentiality, professionalism, and integrity when handling financial and client data. • Acts as a stabilising senior presence within the team, supporting continuity and consistency of O2C operations.