Citrix Administrator

Job Description: • Monitor and maintain Citrix Virtual Apps and Desktops environments. • Provide Level 1 and Level 2 support for Citrix-related incidents and service requests. • Troubleshoot user login, application launch, printing, and profile issues. • Assist in the installation, configuration, and maintenance of Citrix components, including Delivery Controllers, StoreFront, Citrix Workspace, and Virtual Delivery Agents (VDAs). • Monitor Citrix Director and review system health, user sessions, and performance. • Create and manage machine catalogs and delivery groups under supervision. • Support Windows Server and Windows desktop operating systems used in the Citrix environment. • Perform routine health checks, system monitoring, and basic performance tuning. • Assist with patching and upgrading Citrix servers during maintenance windows. • Work with Active Directory to manage users, groups, and Group Policies. • Support printer mapping, profile management, and file share access. • Document operational procedures, troubleshooting steps, and system configurations. • Escalate complex issues to senior Citrix administrators or infrastructure teams. • Participate in disaster recovery testing and scheduled maintenance activities. Requirements: • Around 1 year of experience administering or supporting Citrix environments. • Basic knowledge of Citrix Virtual Apps and Desktops (CVAD) or Citrix XenApp/XenDesktop. • Familiarity with Citrix Workspace and StoreFront. • Knowledge of Windows Server 2019/2022 administration. • Understanding of Active Directory, DNS, DHCP, and Group Policy. • Basic understanding of VMware vSphere, Hyper-V, or other virtualization platforms. • Familiarity with Citrix Director for monitoring and troubleshooting. • Knowledge of PowerShell scripting is an advantage. • Good understanding of networking concepts such as TCP/IP, VPN, and firewalls. • Strong troubleshooting and analytical skills. • Good communication and documentation skills. Preferred Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related discipline. • Citrix Certified Associate (CCA) or equivalent certification is an advantage. • Microsoft Windows Server certification is desirable. Desired Attributes: • Willingness to learn and develop Citrix administration skills. • Ability to work independently and collaboratively within a team. • Customer-focused mindset with strong problem-solving abilities. • Ability to support after-hours maintenance when required.