Claims & Scheme Support Officer

Designation: Claims & Scheme Support Officer Experience: Minimum 2 years of relevant experience Location: Singapore Working Hours: Monday to Thursday: 8:30 AM – 6:00 PM & Friday: 8:30 AM – 5:30 PM Job Summary We are looking for a Claims & Scheme Support Officer to support bill and claim verification, scheme administration, public enquiries, appeals processing and related administrative activities. Key Responsibilities • Verify bills and claims against system records for accuracy and completeness. • Review supporting documents and conduct sampling checks where required. • Follow up with suppliers and partners regarding missing information or supporting documents. • Handle enquiries from members of the public and external stakeholders. • Support appeals processing by reviewing relevant information and preparing appeal assessments. • Process changes and updates relating to approved assistance scheme applicants. • Maintain accurate hardcopy and electronic records. • Track claims, applications and processing status using Microsoft Excel or relevant systems. • Support data analysis, reporting and other administrative activities. • Provide ad hoc operational and outreach support when required. Requirements • GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification. • Minimum 2 years of relevant experience in any of the following: • Bill/Claim Verification • Appeal Reviews • Enquiry Handling • Data Management • Administration / Customer Service • Intermediate proficiency in Microsoft Word, Excel and Outlook. • Good attention to detail and numerical accuracy. • Good communication and stakeholder-handling skills. • Professional and courteous manner when dealing with members of the public and external stakeholders.